Privacy Policy

1. Information We Collect

When you submit a watch repair request, we collect your name, phone number, email address (optional), and details about your watch and the issue. We may also collect photos you provide.

2. How We Use Your Information

We use your information solely to manage and communicate about your watch repair. This includes:

• Sending repair status updates via SMS and/or email
• Providing repair estimates for your approval
• Notifying you when your watch is ready for pickup
• Contacting you by phone if needed regarding your repair

3. SMS / Text Messaging

If you opt in to text messaging, you consent to receive automated SMS messages from Ten Ten Watches regarding your repair status. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by contacting us directly. We do not use your phone number for marketing purposes.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared with service providers (such as SMS delivery services) solely to fulfill your repair service.

5. Data Retention

We retain your repair records and associated personal information for as long as necessary to complete your repair and comply with any legal obligations. You may request deletion of your data at any time by contacting us.

6. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at: